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Flights FAQ's / Essential Information

contact us

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How To - Change a flight date or time (step by step guide)

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  • Step 1 - how to change a flight date or time
  • Step 2 - how to change a flight date or time
  • Step 3 - how to change a flight date or time
  • Step 4 - how to change a flight date or time

How To - Change a name on a booking (step by step guide)

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  • Step 1 - how to change a name on a booking
  • Step 2 - how to change a name on a booking
  • Step 3 - how to change a name on a booking
  • Step 4 - how to change a name on a booking

How To - Check-In online (step by step guide)

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  • Step 1 - how to check-in online
  • Step 2 - how to check-in online
  • Step 3 - how to check-in online
  • Step 4 - how to check-in online

How to - Add API to a booking (step by step guide)

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  • step 1 - how to add API to a booking
  • step 2 - how to add API to a booking

baggage

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  • baggage charges & allowances - scheduled flights - flight numbers starting ZB
  • baggage charges & allowances - charter flights - flight numbers starting MON
  • Infant baggage allowance, pushchairs, car seats and travel cots - scheduled flight - flight numbers starting ZB
  • sports equipment - scheduled flights
  • sports equipment - charter flights
  • what can you take in your baggage?
  • prohibited items
  • lost bags
  • other baggage faqs

medical & special requirements

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  • Wheelchair assistance
  • passengers with reduced mobility (PRM)
  • mobility
  • blind, deaf, partially sighted passengers
  • deep vein thrombosis (DVT)
  • extra therapeutic oxygen
  • flying after diving
  • other medical conditions
  • other medical faqs
  • Swine Flu information

seating

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  • pre-allocated seating - scheduled flights
  • pre-allocated seating - charter flights
  • upgrade to extra legroom seats - scheduled flights
  • upgrade to extra legroom seats - charter flights
  • premium cabin information

booking

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  • Monarch mobile terms and conditions
  • Monarch mobile faqs
  • book with confidence
  • booking info - scheduled flights
  • booking info - charter flights
  • how can I pre-book seats - scheduled flights?
  • how can I pre-book seats - charter flights?
  • charter upgrades
  • other booking faqs - scheduled flights
  • other booking faqs - charter flights
  • gift vouchers
  • paypal faqs

check-in & identification

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  • identification
  • check-in
  • advanced passenger information
  • faqs - scheduled flights
  • travelling in the USA

online check-in (scheduled flights only)

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  • how to use online check-in
  • when can I use use online check-in?
  • who can use online check-in?
  • online check-in faqs

In-flight products and onboard food and drink

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  • what can I buy onboard?
  • food & drink faqs

customer service

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  • How long will it take you to respond to my email?
  • customer services and other faqs

flying with children & pets

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  • newly born infants
  • flying with infants
  • infants in car seats
  • disabled children - the Travelchair
  • special needs adults/children - the Support Harness
  • unaccompanied minors - scheduled flights
  • flying with animals
  • Portuguese nationals and non-Portuguese residents
  • Spanish nationals

Vantage Club for frequent flyers

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  • enjoy the benefits of membership
  • how to join
  • benefits table
  • Vantage Club Indigo
  • Vantage Club Silver
  • Vantage Club Gold
  • flying & membership points
  • latest updates
  • terms & conditions

fares, taxes & charges

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  • scheduled fares
  • fees for scheduled flights
  • taxes and charges
  • other faqs

press office faqs

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  • press and media enquiries

website help

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charter flights tour operators

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  • africa - summer 2010
  • central america & caribbean - summer 2010
  • central asia - summer 2010
  • east europe - summer 2010
  • eastern mediterranean - summer 2010
  • north america - summer 2010
  • southwest europe - summer 2010
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