baggage - Hand Baggage - ZB Scheduled Flights
Hand baggage allowances are subject to change at any time so we recommend that you review this information before travelling.
You have two options for hand baggage:
(a) One piece of hand baggage no bigger than 56 x 40 x 25cm (including wheels and handles. There’ll be a size gauge at the airport to check this) and no heavier than 10 kilos, plus a small duty free bag from the departure airport.
(b) Two separate pieces of hand baggage, as long as the combined size is no bigger than 56 x 40 x 25cm (including wheels and handles.) and the combined weight no heavier than 10 kilos, plus a small duty free bag from the departure airport.
This means there’s no need to choose between your bag and your laptop. And you won’t have to cram everything into one bag at the departure gate.
There is limited space on board, and we are sorry but on busy flights we cannot guarantee that we can fit all baggage in the cabin. Taking two smaller bags and placing one under the seat in front of you will help to avoid your baggage being placed in the hold.
If you arrive at the check-in desk at the airport with too many pieces or oversized hand baggage, it will need to be checked into the hold and a hold baggage fee will apply. This fee will be significantly higher than if you had booked hold baggage in advance. It is not possible to buy additional hand baggage allowance.
If you check in online, bypass the check-in desk at the airport and then arrive at the boarding gate with too many pieces of baggage, or baggage that is too big or heavy, you will be asked to book your baggage into the hold. There is a fee at the gate if we need to book your hand baggage into the hold. (You will be able to remove any essential items like keys, medication, travel documents or valuables first.)
If you think your baggage is going to be overweight or too large, click here to add a hold bag to your booking now. Please note: If you have already checked in online and wish to add a bag, you will need to call our Customer Service Centre.
The hand baggage allowance cannot be combined with your hold baggage allowance and it is not possible to combine your hand baggage allowance with members of your travelling party.
Infants travelling on an adult’s lap are not eligible for hand baggage allowance - see the Flying with Infants page for more information.
Important: There are strict security regulations for carrying liquids in your hand baggage. There are limits to the amount of liquids you can carry on board in your hand baggage.
Please expect the rules to be strictly enforced at the airport.
- Your liquids must be in separate containers with a maximum volume of 100ml each
- You must carry these containers in a single, transparent, re-sealable plastic bag (the size of a small toiletry bag) with a total capacity 1 litre (approximately 20cm x 20cm)
- The containers must fit comfortably in the bag and you must be able to seal it closed
- This bag must be presented separately for examination at the airport security checkpoint
- If any of your items do not meet the stated requirements you may be asked to dispose of them at security
Remember, ‘liquids’ can include:
- All drinks, including water, soup, syrups
- Creams, lotions, oils, perfumes, mascara, lipstick, lip balm etc
- Sprays and pressurised containers including shaving foam and spray deodorants
- Pastes, including toothpastes
- Gels, including hair and shower gel
- Any other solutions and items of similar consistency
- One lighter per person may be carried on board in the plastic bag. It is very important that you do not place the lighter into your hand baggage after screening - it must be carried on your person for the duration of the flight. Lighters are NOT permitted in hold baggage.
Liquids can usually be purchased beyond the airport security search point in the departures area, as these liquids are subject to a separate screening process.
Essential medicines for the period of the trip may be permitted in larger quantities above the 100ml limit, but will be subject to authentication. Passengers must have obtained the prior agreement from the airline and the departure airport. Passengers must also bring with them supporting documentation from a relevant qualified medical professional.
Liquid baby food or sterilised water, sufficient for the journey, can be taken through airport security. The accompanying adult will be required to verify by tasting.
Essential Liquid Dietary Foodstuffs
Liquid dietary foodstuffs which are deemed essential can be taken through airport security and will be subject to verification by the passenger. You may be asked to provide supporting documentation from a relevant qualified medical professional.
Laptops / electrical items
Laptops and other large electrical items (e.g. a large hairdryer) have to be removed from cabin baggage and screened separately.
These guidelines are applicable to Scheduled flights only (ZB flight numbers).