baggage - other baggage faqs
if I book an extra seat (for comfort or any other reason) and pay for extra hold baggage without another passenger flying, can I use 2 baggage allowances?
No, all hold and hand baggage allowances are per person and therefore an empty extra seat will have no baggage allowance associated with it.
can you combine your hold luggage allowance?
Yes, your hold allowance can be shared between your traveling group as long as any 1 item of luggage does not weigh more than 32kg. For example 2 passengers travelling on the same booking can take up to 40kgs checked in baggage between them. Please note: Scheduled passengers (flight numbers starting ZB) must ensure that they have paid the relevant baggage charges. If only 1 passenger has paid the per bag charge only 1 bag can be carried up to 20kgs.
Please note hand and hold baggage allowances cannot be combined.
can you take a buggy/pram/travel cot into the cabin?
Buggies and pushchairs can be used right up to the aircraft steps at which point they will be put into the hold area of the aircraft. These can be collected on the baggage carousel in the arrival destination's airport
where should you pack aerosols and electrical items?
Electrical items such as hairdryers, etc and aerosols can be packed in your hold baggage.
if you're getting married abroad, is there anywhere to hang your wedding dress in the cabin?
Unfortunately we do not have any facility on-board our aircraft to hang wedding dresses. These should be either packed within the dimensions of hand baggage to be carried on-board, or packed for carriage in the hold. There is no additional baggage allowance given for wedding attire.
can I travel with my musical instrument?
If you wish to take your musical instrument onboard the aircraft for storage in the overhead locker, it can be carried as hand baggage, but not in addition to your standard hand-baggage allowance. You must ensure that it complies with our weight and size restrictions for hand baggage – explained within our hand-baggage guidelines and your instrument should be safely housed in its own carry case.
Larger instruments may be transported in the hold of the aircraft in a suitable case – excess charges and baggage fees may apply. Alternatively, you may purchase an extra seat for your musical instrument, provided it fits comfortably into the dimensions of a single, standard aircraft seat and can be strapped in using a normal seatbelt. For further information regarding carriage of musical instruments please contact one of our reservations team. Additional seats for musical instruments will need to be purchased via reservations or your tour operator – pre booked seat fees may apply.
can you carry a shot gun on a Monarch flight?
Yes, but Guns must be dismantled or rendered inoperable and must be carried in a suitable case. A shotgun/police certificate must be carried by the passenger.
All sporting guns will be loaded in the hold area of the aircraft.
Please contact us if you intend to travel with such an item so that we can make the arrangements necessary to facilitate the carriage of this item.
should I put my name on my luggage?
Yes, please ensure that you have some clear identification on the oustside of your luggage and take care to identify the correct luggage from the carousel.
what do you do if your baggage is damaged during a flight?
If you have reported the damage before leaving the airport and obtained a Property Irregularity Report Form, you will need to contact Monarch Airlines Head Office on telephone number 08444815496. Our agents will arrange to send you a claim form or arrange for the item to be replaced.
If you did not report the damage before leaving the airport, please call 0844 481 5496 or write to Monarch Airlines claims department on the address below, within 7 days.
Monarch Airlines Ltd
Baggage Services Dept
Prospect House, Prospect Way
London Luton Airport
what do you do if items are missing from your baggage?
You will need to write to Monarch Airlines within 7 days (see address above), providing your flight details and a list of the items missing. Monarch Airlines do not accept liability for the loss or partial loss of fragile or perishable items, items having special value e.g. money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples.
In view of these conditions we suggest that you contact your travel insurers in the first instance, as your policy should have more comprehensive cover than offered by the airline under the Montreal Convention.
Your insurers may require you to report this incident to the Police.
is your baggage insured?
Liability for lost and damaged baggage is limited under the Montreal Convention which governs airlines around the world. We would always recommend that you contact your own insurance company as your policy may be more comprehensive than that of our liability under the Montreal Convention (please see our 'terms and conditions'), so please make sure you are adequately insured before you travel.
what do you do if you have left something on the Aircraft?
If you have left an item on one of our aircraft, please contact the relevant handling agent's lost property department. They are solely responsible for recording and storing any items found on-board. Monarch Airlines head-office is unable to assist in locating found property items. Monarch Airlines does not accept any liability for the loss of passengers personal belongings, therefore we suggest that you contact your own travel insurers.
handling agent contact numbers:
|Alicante||Iberia||0034966919013 or 0034966919196|
|Antayla||Havas||0090 242 3303800 – EXT : 1255 / firstname.lastname@example.org|
|Arrecife||Clever||00 34 928 846102.|
|Birmingham||OCS||0121 767 7944|
|Bodrum||Havas||090 252 523 00 40 ext email@example.com|
|Chania||Swissport||0030 28210 firstname.lastname@example.org|
|Dalaman||Havas||0252 792 5153 ext:email@example.com|
|East Midlands||Servisair||01332 814 203|
|Faro||Portway||(00351) 289 889 firstname.lastname@example.org|
|Fiumicino||Avia Partner||0039 06 6595 email@example.com|
|Friedrichshafen||DLH||0049 7541 firstname.lastname@example.org|
|Fuerteventura||Clever||00 34 928 860 506||FUELL/A/CLEVER-HANDLING/D/COM|
|Gatwick||Excess Baggage||01293 503162|
|Geneva||Dnata||00 41 22 817 44 73|
|Gibraltar||Gibair||00 350 200 email@example.com|
|Goa||Air Con||918322510467 / 918322501417|
|Grenoble||Litge||0033 476 655 firstname.lastname@example.org|
|Hurgarda||IAB||002 012 email@example.com|
|Ibiza||Iberia||0034 971 809 firstname.lastname@example.org|
|Kittilla||00 358 2070 email@example.com|
|Larnaca||LGS||00357 – firstname.lastname@example.org|
|Las Palmas||Iberia||0034 928 579216|
|Luxor||IAB||002 012 email@example.com|
|Mahon||Iberia||00 34 971 36 90 15||Mahfirstname.lastname@example.org|
|Manchester||Excess Baggage||0161 489 6031|
|Milan||Avia Partner||0039 email@example.com|
|Mombassa||Aero Tech||00 254 20 firstname.lastname@example.org|
|Munich||Aerogate||0049 89 975 email@example.com|
|Mytalini||Swissport||030 22510 firstname.lastname@example.org|
|Norwich||Norwich International||01603 420635||Security@norwichinternational.com|
|Palma||Iberia||00 34 971789972 and 971789973|
|Prevesa||Swissport||00 30 26820 email@example.com|
|Reus||Iberia||Items are returned to UK base|
|Sharm el Sheik||IAB||002 012 firstname.lastname@example.org|
|Tenerife||Iberia||0034 922 759 email@example.com|
|Venice||0039-041 260 9227|
|Zakynthos||Swissport||0030 26950 firstname.lastname@example.org|