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baggage - other baggage faqs

if I book an extra seat (for comfort or any other reason) and pay for extra hold baggage without another passenger flying, can I use 2 baggage allowances?

No, all hold and hand baggage allowances are per person and therefore an empty extra seat will have no baggage allowance associated with it.


can you combine your hold luggage allowance?

Yes, your hold allowance can be shared between your traveling group as long as any 1 item of luggage does not weigh more than 32kg. For example 2 passengers travelling on the same booking can take up to 40kgs checked in baggage between them. Please note: Scheduled passengers (flight numbers starting ZB) must ensure that they have paid the relevant baggage charges. If only 1 passenger has paid the per bag charge only 1 bag can be carried up to 20kgs.

Please note hand and hold baggage allowances cannot be combined.


can you take a buggy/pram/travel cot into the cabin?

Buggies and pushchairs can be used right up to the aircraft steps at which point they will be put into the hold area of the aircraft. These can be collected on the baggage carousel in the arrival destination's airport


where should you pack aerosols and electrical items?

Electrical items such as hairdryers, etc and aerosols can be packed in your hold baggage.


if you're getting married abroad, is there anywhere to hang your wedding dress in the cabin?

Unfortunately we do not have any facility on-board our aircraft to hang wedding dresses. These should be either packed within the dimensions of hand baggage to be carried on-board, or packed for carriage in the hold. There is no additional baggage allowance given for wedding attire.


can I travel with my musical instrument?

If you wish to take your musical instrument onboard the aircraft for storage in the overhead locker, it can be carried as hand baggage, but not in addition to your standard hand-baggage allowance. You must ensure that it complies with our weight and size restrictions for hand baggage – explained within our hand-baggage guidelines and your instrument should be safely housed in its own carry case.

Larger instruments may be transported in the hold of the aircraft in a suitable case – excess charges and baggage fees may apply. Alternatively, you may purchase an extra seat for your musical instrument, provided it fits comfortably into the dimensions of a single, standard aircraft seat and can be strapped in using a normal seatbelt. For further information regarding carriage of musical instruments please contact one of our reservations team. Additional seats for musical instruments will need to be purchased via reservations or your tour operator – pre booked seat fees may apply.


can you carry a shot gun on a Monarch flight?

Yes, but Guns must be dismantled or rendered inoperable and must be carried in a suitable case. A shotgun/police certificate must be carried by the passenger.

All sporting guns will be loaded in the hold area of the aircraft.

Please contact us if you intend to travel with such an item so that we can make the arrangements necessary to facilitate the carriage of this item.


should I put my name on my luggage?

Yes, please ensure that you have some clear identification on the oustside of your luggage and take care to identify the correct luggage from the carousel.


what do you do if your baggage is damaged during a flight?

If you have reported the damage before leaving the airport and obtained a Property Irregularity Report Form, you will need to contact Monarch Airlines Head Office on telephone number 08444815496. Our agents will arrange to send you a claim form or arrange for the item to be replaced.

If you did not report the damage before leaving the airport, please call 0844 481 5496 or write to Monarch Airlines claims department on the address below, within 7 days.

Monarch Airlines Ltd
Baggage Services Dept
Prospect House, Prospect Way
London Luton Airport
LU2 9NU


what do you do if items are missing from your baggage?

You will need to write to Monarch Airlines within 7 days (see address above), providing your flight details and a list of the items missing. Monarch Airlines do not accept liability for the loss or partial loss of fragile or perishable items, items having special value e.g. money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples.

In view of these conditions we suggest that you contact your travel insurers in the first instance, as your policy should have more comprehensive cover than offered by the airline under the Montreal Convention.

Your insurers may require you to report this incident to the Police.


is your baggage insured?

Liability for lost and damaged baggage is limited under the Montreal Convention which governs airlines around the world. We would always recommend that you contact your own insurance company as your policy may be more comprehensive than that of our liability under the Montreal Convention (please see our 'terms and conditions'), so please make sure you are adequately insured before you travel.


what do you do if you have left something on the Aircraft?

If you have left an item on one of our aircraft, please contact the relevant handling agent's lost property department. They are solely responsible for recording and storing any items found on-board. Monarch Airlines head-office is unable to assist in locating found property items. Monarch Airlines does not accept any liability for the loss of passengers personal belongings, therefore we suggest that you contact your own travel insurers.

handling agent contact numbers: 

Station Agent Number Email
Alicante Iberia 0034966919013 or 0034966919196    
Antayla Havas 0090 242 3303800 – EXT : 1255 / 1256 aytll@havas.net 
Arrecife Clever 00 34 928 846102.  
Barcelona Iberia 0034.93.401.34.42  bcnll@iberia.es
Birmingham Luggage Point 0121 767 7813 Birmingham@luggage-point.co.uk 
Bodrum Havas 090 252 523 00 40 ext 1255 bjvll@havas.net
Chania Swissport 0030 28210 65884  chq.lost-found@swissport.gr
Corfu Swissport 0030 2661028722 cfu.lost-found@swissport.gr
Dalaman Havas 0252 792 5153 ext:1256 dlmll@havas.net
East Midlands Servisair 01332 814 203  
Faro Portway (00351) 289 889 407 lostfound.fao@portway.pt
Fiumicino Avia Partner 0039 06 6595 7249  fco.handling.bag@aviapartner.aero
Friedrichshafen DLH 0049 7541 2840 info@fly-away.de
Fuerteventura Clever 00 34 928 860 506                         FUELL/A/CLEVER-HANDLING/D/COM          
Funchal Groundforce   lost.found.fnc@groundforce.pt
Gatwick Excess Baggage  01293 503162  
Geneva Dnata 00 41 22 817 44 73   
Gibraltar  Gibair 00 350 200 44737  customerservice@gibair.gi
Goa Air Con 918322510467 / 918322501417   
Grenoble Litge 0033 476 655 524  bags@grenoble-airport.com
Heraklion Swissport 0030 2810397384 her.lost-found@swissport.gr
Hurgarda IAB  002 012 22182395 lost-found@iab-group.aero
Ibiza Iberia 0034 971 809 338  ibizall@iberia.es
Innsruck  Tiroler 0043-512-22525-348  pax.services@innsbruck-airport.com
Kittilla   00 358 2070 88976 ktt@airpro.fi
Larnaca LGS 00357 – 24008620. lostandfound@lgshandling.com
Las Palmas Iberia  0034 928 579216  
Leeds Bradford  Servisair 07919553053  
Luton Menzies 01582 395635 ltn.lost-luggage@menziesaviation.com
Luxor IAB 002 012 22186489 lost-found@iab-group.aero
Mahon Iberia 00 34 971 36 90 15 Mah/equipajes@iberia.es
Malaga Iberia 0034 952136292  agpll02@iberia.es
Manchester Excess Baggage  0161 489 6031  
Milan Avia Partner 0039 3460728528  mxp.handling.landf@aviapartner.aero
Mombassa Aero Tech 00 254 20 2048269 agscmsa@agsc-africa.com
Munich Aerogate 0049 89 975 21370 ll@aerogate.de
Mytalini Swissport 030 22510 62080  mjt.paxservice@swissport.gr
Norwich Norwich International 01603 420635 Security@norwichinternational.com
Palma Iberia 00 34 971789972 and 971789973  
Paphos LGS 0026007258/0026007259 lostandfound.pfo@lgshandling.com 
Prevesa Swissport 00 30 26820 47506 pvk.lost-found@swissport.gr
Reus Iberia Items are returned to UK base  
Sanford SFB 00 407-585-4573 BaggageSFB@tbiusinc.aero
Sharm el Sheik IAB 002 012 22259300  lost-found@iab-group.aero
Tenerife Iberia 0034 922 759 391  tfsll1@iberia.es
Tobago  PAS 00 1868-474-5623  pastobago@yahoo.com
Venice   0039-041 260 9227  
Zakynthos Swissport 0030 26950 37216 zth.lost-found@swissport.gr

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