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booking - paypal faqs

What is PayPal?

PayPal is the safe, simple, smart way to pay online. All you need is an email address to make secure online payments using your debit, credit card, bank account or PayPal balance.


I don't have a PayPal account, how can I get one?

Over 15 million UK PayPal account holders can't be wrong. Sign up for a PayPal account in minutes by visiting www.paypal.co.uk. Once you've opened a PayPal account you can start to shop at hundreds of UK websites.


How much does it cost to pay for my flights with PayPal?

Go to our fares, taxes and charges page for full details.


What do I do if there's a problem with my payment?

If you have any queries regarding your PAYMENT (e.g. amount charged, funds available... etc) please contact PayPal directly who will be happy to help. For any queries regarding your actual flight booking (e.g. to change a passenger name or check flight details) please contact Monarch.


Can I pay for flight changes, hold bags, pre-allocated & extra legroom seats and online check-in with PayPal?

Yes, you can use PayPal for any online transactions on monarch.co.uk (scheduled flights only).


What currencies can pay in using PayPal?

You can pay in GBP £ or EUR € using PayPal.


I'm a registered flyMonarch.com travel agent, can I pay for customer's flights using PayPal?

Yes you can. PayPal gives you much more flexibility to manage your payments for example you can top-up your PayPal account and use the balance to book your flights to save complicated credit/debit card reconciliations. Or you can associate your company credit card with your PayPal account to give you a choice of how you fund your flight payments.


Can I pay via PayPal for flights booked through your call centre?

No, PayPal is an online-only payment service therefore you can only use for online transactions.


I've forgotton my PayPal password or email address?

No problem, just visit www.paypal.co.uk and follow the links at the top of the page.


How can I contact PayPal?

Just visit the PayPal website and go to their 'contact us' section, you can then email them or log in and call them

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