Check-in & ID - Check-in & Departure Gates

Airport check-in desks are provided free of charge at each of our departure airports. If you are checking in at the airport please aim to be at the check in desk at least 90 minutes prior to the scheduled departure time of your flight. Please have your booking reference and your identification & travel documents ready.

  • Check in desks open 3 hours prior to the scheduled departure time of your flight from London Gatwick, London Luton, Leeds Bradford, Manchester and Birmingham airports.

Please note: check-in opens 2 hours before departure for our flights from overseas airports and for flights to Ibiza departing from Manchester.

  • Check in desks close 40 minutes prior to the scheduled departure time of your flight (60 minutes before for long haul flights, this includes flights to and from Israel).

All passengers must be present in person at the check in desk and have the correct travel documentation, or you may be refused travel.

For security reasons, once you have checked in your baggage you should not leave the airport.

Should you fail to meet the deadline for checking in prior to your flight you may not be allowed to board the flight.

In the event of a delay, please ensure you still arrive at the airport according to your original flight time in case there is any further change to your flight.

Arrival at your departure gate

We recommend you arrive at the departure gate at least 40 minutes before departure. The gate will be displayed on departure boards at the airport. Please allow plenty of time to get to the departure gate, bearing in mind that security control can get very busy at peak times and some departure gates are quite a distance from check-in.

It is standard procedure for gates to close 20 minutes prior to departure and should you fail to meet the deadline for presenting yourself at the correct boarding gate prior to your flight you may not be allowed to board your flight.

At the departure gate, handling staff will call passengers to board in a specific order:

  • Priority boarding is given to passengers with reduced mobility, those travelling with infants or children, Vantage Club gold and silver members and those who have purchased Priority Boarding.
  • All remaining passengers will then be called to board in seat order as there is no 'free for all' seating policy.

Missed flight

It is passengers’ responsibility to arrive at the airport with plenty of time to allow the necessary check in and security procedures.

If you miss your flight but are still at the airport please visit the Monarch sales desk within two hours of the original scheduled departure time of your flight. We will attempt to re-accommodate you to the next flight with us on the same route with seat availability.

You will be required to pay an admin fee per passenger per flight which is available to view on http://www.monarch.co.uk/faq/flights/fares-taxes-and-charges/fees-for-scheduled-flights for the change of flight time and/or date.

Where our sales desk is not open or available you should contact our customer services team.

Outside of the two hour window the provisions for when you cancel a flight apply however you will not be required to pay the tax refund fee which usually applies for cancellations by a customer.

Alternatively, you can visit Monarch.co.uk and purchase a new flight.

If you booked your flight via a travel agent or tour operator, please contact them directly.

 

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