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contact us - phone us

Customer Services Centre 

08719 40 50 40 (calls cost 10p per min plus network extras)
(Calling from outside the UK + 44 8719 40 50 40)

Mon-Fri 08:00-20:00 (UK time)  
Sat & Sun 09:00-17:30 (UK time)

Easter Opening Hours
Good Friday & Easter Monday: 09:00 - 17:00 (UK time)

Call for help in using our website, for flight reservations and additional services, for general booking enquiries including time, date and name changes. Due to peak demand and at certain times of day you may be required to queue before speaking with an Advisor.

Calling from Overseas

Calling from Spain (inc Canaries & Balearics): 800 099 260

Calling from Portugal: 800 860 270

Calling from Gibraltar: 20041169

Calling from Cyprus: 800 95242

Please note:The numbers used to call from overseas, are free of charge only when dialled from a local landline. Should you use your mobile to dial these numbers, network charges will apply.

Remember - you can use our FAQs pages to find the answer or the Manage My Booking area to add extras to your booking such as seats and bags, make date or/and name changes, check-in online or add meals to your booking.

If you have booked with a Tour Operator such as Monarch Holidays or Avro and Cosmos, you will need to contact them directly for date and name changes, baggage allowance confirmation and premium upgrades.

Monarch Holidays Customer Service Centre - flight and hotel packages

0843 227 1466

Mon-Fri 09:00-20:00 (UK time) 

Sat & Sun 09:00-18:00 (UK time)

Call for enquiries about monarch holidays.

Remember - you can use our FAQs pages to find the answer.

Vantage Club - bookings and membership enquiries

08719 40 50 40 (calls cost 10p per min plus network extras)
(Calling from outside the UK + 44 8719 40 50 40)

Mon-Fri 08:00-20:00  
Sat & Sun 09:00-17:30 (UK time)

Call to make your Vantage Club flight booking, check your membership points/status.

To find out more about our frequent flyer programme, click here

Group Bookings of 15+ passengers

+44 (0) 871 225 5586

(calls cost 10p per min plus network extras)

Mon-Fri 09:00 - 17:30 (UK time)

Call for your group bookings of 15 or more passengers. Relax and enjoy all the benefits of our group booking service. For more info click here.

Post-flight Customer Service Centre and Baggage enquiries

+44 (0) 8444 815 626

Mon-Fri 09:00-13:30 (UK time)

Call for any general questions or problems regarding your recent scheduled or charter flights (flight numbers starting ZB or MON), after you've flown. Don't forget our FAQs may answer your questions.

Charter flight bookings with Avro/Cosmos

0843 227 1319

Call to book a seat-only flight with Avro or a holiday with Cosmos.

In-flight magazine enquries

+44 (0) 207 420 6527/ +44 (0) 7824 017509

The River Group: Call for all in-flight magazine advertsing enquiries or e-mail passportads@therivergroup.co.uk.


For more information and to view our current vacancies click here.

Press Office

Click here to complete an enquiry form. Please note this facility is for members of the media only - enquiries from the general public will not be responded to.


+44(0) 1753 686852

Our cargo partner is ACM.

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