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fares, taxes & charges - other faqs

can I make changes to my scheduled booking on line?

Yes, provided you are a scheduled passenger (flight numbers starting ZB). 

To change the date of your booking please call centre on 08700 40 50 40.

Name changes can be made by calling our call centre on 08700 40 50 40.

where can I obtain an invoice for my flights?

Provided you are a scheduled passenger (flight numbers starting ZB) this can be obtained from our administration department on 0901 029 2929 (25p per min, calls from mobiles and other networks may cost more).

I would like to change or cancel my booking.

Firstly, please check the fare rules associated with your booking. All of our scheduled flights are non-refundable. To change the date of your booking online call our call centre on 08700 40 50 40. If you have travel insurance please check with your travel insurance company to see if this is covered in your policy or not.

will I receive a ticket?

Monarch scheduled flights are ticketless, so when you book (whether online or through our call centre) you will not receive a ticket. Instead, you will receive an email itinerary that confirms the details of your booking, and gives you a booking reference. Please ensure that this itinerary, but particularly the booking reference, is presented at check-in.

Please note: If you book through a travel agent, you will most likely receive an itinerary and booking reference from the agent. However, some travel agents may still provide you with a traditional ticket that must be presented at check-in.

what options of payment do I have?

Only credit/debit card & PayPal payments are accepted. Unfortunately we cannot accept payment by cheque for any bookings (regardless of when you intend to travel) or an American Express card.

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