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Special Assistance - Electric Mobility Aids & Safety Restrictions

Monarch Airlines will carry up to two pieces of mobility equipment per passenger free of charge.

Battery powered electric mobility aids are carried free of charge by Monarch for those passengers who require their use for their disability, health, age, or a temporary mobility problem. In order to accept them for carriage we must be satisfied that the device can be made safe for travel and can be carried securely in the hold of our aircraft.

Monarch needs to know the following information about the device prior to travel:

•    Make and model of the mobility device
•    The dimensions (L/W/H).
•    The (unladen) weight of the mobility device.
•    Whether the device is one piece or if it can be broken down into smaller pieces to aid loading
•    The type of battery and number of batteries.
•    How is the device deactivated and made safe for travel.

Monarch Airlines requires this information at least 48 hours in advance of travel in order to confirm that we can carry the device.

Factors that could prevent the carriage of any device:

•    The mobility device dimensions exceeding cargo door dimensions.
•    The tare (unladen) weight of the mobility device exceeding the aircraft loading limitations.
•    Insufficient space being available on the aircraft at the time your booking is made.
•    Inability to make the device safe for travel.

Cargo doors on different aircraft are different sizes. As a guide the minimum hold dimension is listed below. If your device exceeds these minimum dimensions then please contact us so that we can discuss your options.

 

Width Height Length
(mm) (in) (mm) (in) (mm) (in)
1397 55 1067 42 1270 50

Maximum weight of any electric mobility aid 365kgs

Due to limited space available in the hold, we cannot guarantee that we can always carry every device. If you need to travel with an electric mobility device, please inform us at the time you book to check there is sufficient space available.

The means of making each different device safe for travel varies. Most have a key which can be switched to the off position, removed and kept by the passenger during the flight. However some are switched on and off with a push button which could be accidently activated in flight by the movement of baggage or cargo. These devices will have other steps to make the device safe for transporting, for example disconnecting electric cable plugs or connectors.

Further information showing how most electric mobility devices can be made safe for carriage are contained in a log complied by the British Healthcare Trades Association. This log is published at the following address:

www.bhta.net/home/air-transport-advice-lists.html

It is important that for us to accept the device, the passenger or their carer must fully understand how to ensure the device is made safe for travel. If this cannot be determined then it will not be accepted on the flight.

When you make a booking on our website you can select that you require assistance and wish to carry your electronic mobility aid during the booking process. Once you have completed your booking you will be contacted by a member of the Monarch team to obtain the required information and confirm that we will be able to carry it. Alternatively you can book your flights and also discuss your requirements with us over the phone by contacting our UK based call centre. If you have booked with a Tour Operator you can book your assistance and electronic mobility aid requirements with them direct or with Monarch Airlines.

Once the information is received by Monarch it will be assessed and a decision made on whether the electric mobility aid can be booked for travel.

Should your electric mobility aid not be able to be carried on the flight of your choice, then Monarch Airlines will assist you in looking for alternative Monarch Airlines flights which may be able to accommodate it. If however your device exceeds the weight limitation, Cargo door size or Monarch Airlines cannot be assured that the device can be made safe for travel then it will not be able to be carried on any Monarch Airlines flight.

Electric Mobility Aids with wet/spillable batteries

A recent change in regulations confirms the carriage of Electric Mobility Aids with wet/spillable batteries.

These aids can be carried providing the batteries remain installed on the device and the mobility aid is loaded upright. However, wet/spillable batteries cannot be carried if removed from the device due to the increased risk of spillage and danger to the aircraft.

Please note: The carriage of spillable batteries not associated with Electric Mobility Aids remains prohibited.

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