Special Assistance - Passengers with Reduced Mobility (PRM)
When making your booking online, you will be given the option to request one of the following assistance options:
- Unable to walk long distances – A Buggy (where available) or a wheelchair will be provided at the airport to assist you with the long distances.
- Unable to ascend stairs – A Buggy (where available) or a wheelchair will be provided and you will be taken up to the aircraft steps, where then a lift on/off the aircraft will be available by the use of an ambilift.
- Completely immobile – A Buggy (where available) or a wheelchair will be provided and you will be taken up to the aircraft steps, where then a lift on/off the aircraft will be available by the use of an ambilift.
Upon completing your booking, an itinerary will be sent to you which confirms what type of assistance has been arranged. This is displayed under the "Travel Extras" section of your itinerary.
Please note: If you are traveling with your own wheelchair, you will only need to contact us if the wheelchair is electric, please click here for more information.
If you also require assistance from the airport terminal door, you will have to contact the airport directly to make this request, as the above assistance will only be from check in onwards.
If you have already made a booking: And wish to request wheelchair assistance, you will need to call our Pre-Flight customer services team on 0333 003 0700 (option 4)
Important: You will need to travel with a carer if you cannot do any of the following by yourself:
- Breathing – You should not be reliant on supplementary oxygen.
- Feeding – You should be capable of feeding yourself. Monarch cabin crew will assist with opening food containers and describing catering arrangements to those who are blind of partially sighted.
- Communicating – You should be able to understand or respond appropriately to safety instructions from Monarch cabin crew.
- Toileting – You should be able to use the on board toilet facilities unaided. An on board wheelchair is provided on some aircraft which the cabin crew will push to and from the toilet, provided you feel capable of doing so. Please note, that you should be able to transfer from the seat to the on board wheelchair as cabin crew are not insured to do so.
- Medicating – You should be capable of administering your own medicines and medical procedures.
If you plan to travel alone and it becomes evident at any stage that you will not be self-reliant, Monarch may insist on the presence of a carer or companion and regrettably may have to refuse carriage if you cannot comply with this requirement. If in doubt, please contact us.
It is essential that you arrange this with us at least 48 hours before your flight, or preferably at the time of booking. Bookings received later than 48 hours prior to travel cannot be guaranteed and you may encounter a delay in receiving assistance.