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medical & special requirements - passengers with reduced mobility (PRM)

Booking

Monarch aims to accommodate, whenever possible, passengers who may have special needs. You can now book assistance at the time of making your booking on monarch.co.uk. Alternatively, please contact us at least 48 hours prior to travel to request this service. Any requests received later than this cannot be guaranteed.

Definitions

Wheelchair - completely immobile: Passenger must be carried/lifted up and down steps and to and from aircraft cabin seat or may need special cabin lifting chair.  They may require an airport wheelchair and assistance to and from the aircraft and throughout the terminal. A buggy may not be appropriate and two agents may be required to assist.  Passengers will often travel with own wheelchair, often adapted to their specific needs and may need it immediately after disembarkation.

Wheelchair/Buggy* - unable to walk distances: Passengers are able to ascend and descend steps and make own way to and from their cabin seat but they require a wheelchair or, if appropriate, a buggy for travelling to and from the aircraft and throughout the terminal.

Wheelchair - unable to ascend stairs: They are not able to ascend or descend steps but can make their own way to and from their cabin seat from the aircraft door. They may require wheelchair or buggy assistance to move throughout the airport.

General note: Wheelchair passengers taking motorised wheelchairs will also need to provide information separately to the airline on its size and weight and the type of battery installed.

Deaf: Deaf or hearing and/or speech impaired passenger. They do not require wheelchair or assistance to move through terminals unless specified. They may not be able to hear terminal announcements. DEAF passenger may be travelling with service hearing assistance animal – this should be specified by using appropriate PETC code. DEAF passenger will require cabin safety briefing.

Blind: Passenger may require sighted assistance to move through airport terminals to and from aircraft and may need assistance up and down aircraft steps. They do not require a wheelchair unless specified. BLND passenger may be travelling with service animal –this should be specified by using appropriate PETC code. BLND passenger will require cabin safety briefing.

Deaf/Blind (please tick both boxes during your booking - deaf & blind): Deaf and blind passenger who can only move around with the help of an accompanying person.

Learning Disabilities/Special Needs: Passenger with an intellectual disability who understands and can respond to the safety briefing and does not require a personal care attendant. Passenger may require assistance to move through the airport.

Travel Chair/Support Harness: We offer both a Cares and Support harnesses. We are also pleased to say we are one of only two airlines to offer the Meru Travel Chair for disabled children. For further information on our Travel Chair/Support Harness offering, please click here.

In addition to medical equipment, transport of up to two pieces of mobility equipment per disabled person or person with reduced mobility, free of charge, including electric wheelchairs (subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.

* Please note: Buggy assistance is only available at certain airports. We would recommend that you request wheelchair assistance instead.

Assistance at the airport

If you are a wheelchair user, have reduced mobility that makes walking long distances difficult or if you will require assistance boarding the aircraft please contact us as the assistance needs to be booked in advance with the airport operator. Please advise us if you will be travelling with your own wheelchair or mobility aid, and what type it is. Bookings received later than 48 hours prior to travel cannot be guaranteed and you may encounter a delay in receiving assistance.

Travelling within the EU

Assistance is provided by the airport operator. Upon arrival at an EU airport you should contact the airport assistance provider at one of the designated assistance arrival points that are provided in the set-down area or at the entrance to the airport terminal.

Outside the EU

Please report to the Monarch check-in at the airport.

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