social networking - what are the community guidelines?

We have created a list of ten simple guidelines to keep our social media profiles on Facebook and Twitter safe and happy places to visit. Thanks for your support.

Privacy:

As Facebook and Twitter are in the public domain, please refraining from sharing private or personally identifiable information about yourself such as email addresses and phone numbers. We strongly advise you NOT to post any booking references, debit/credit card details, passport details, Vantage club membership numbers or customer service reference numbers and we will remove these if posted in order to protect your privacy. Likewise, the safety and privacy of our staff is important to us. We ask that you respect this and refrain from posting of personal details like names, e-mail addresses and telephone numbers of Monarch employees.

Stay on topic:

We understand that you may need to get something off your chest, and we respect that. We welcome your feedback and any healthy debate that ensues on our social media sites. However, please try to keep comments on topic and only post the same message once. We may need to remove repetitive posts to leave space for others.

Respect others' rights:

We will remove any posts which include factually incorrect, abusive, threatening or defamatory comments, fraudulent, deceptive or misleading information and anything which infringes on another person’s intellectual property rights or copyright.

Keep it clean:

We believe social media should be a family friendly space so offensive language, including words which include asterisks or symbols in place of letters, will not be tolerated. Likewise, messages of a sexual nature, or comments that are racist, sexist, homophobic or discriminatory towards any group will be removed.

No spam please:

Commercial messages, personal advertisements, links to external sites or other Facebook pages and other forms of spam to redirect traffic are not welcome and will be deleted. At the moment we are only able to monitor posts written in English, so any comment that isn’t posted in English or is written in code will be removed.

Staff are welcome to visit:

If you are an employee or Monarch or one of its sister companies, please read the Group Social Media Guidelines that you’ll find on the intranet before posting on this page.

We'll try to moderate the wall fairly:

If we do see content which breaches the policy outlined above, we will remove whole comments. We are not always able to inform you in advance. In the unlikely and unusual event that we are forced to block someone from the page it we will contact them to let them know the reason why.

Fans' views are their own:

Please note that the views and opinions expressed by fans and followers on our social profiles are not endorsed by Monarch. Monarch is not responsible or liable for any content posted or uploaded to these sites by a user or any content on third party sites.

Thanks for your support:

Thank you for helping us keeping our social media sites warm, safe and welcoming places to be.