transfers - frequently asked questions
What does the price include?
A return booking includes both the transfer from airport to accommodation upon arrival and from accommodation to airport on departure.
How many people can I fit in a taxi?
The maximum occupancy of the taxi is clearly stated on the Transfers page of our booking process. If your party has more people than the taxi is licensed to take, the taxi driver will refuse to take the extra passengers. Please ensure you book the correct number of taxis for your party. The amount of luggage you have may affect the taxi size.
Do infants count?
Infants and children count in all vehicles as one person as they take up a seat belt place. Laws are different in many countries relating to the use of child seats for infants and children. We strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation. As with car rental policy it is also the parents responsibility to fit the seat. Monarch do not charge for the carriage of child seats and/or pushchairs.
How do I collect my transfer upon arrival?
Details of how to collect your transfer upon arrival differ in each resort. Individual instructions will be sent to you once you have completed your booking. If for any reason you cannot find your vehicle upon arrival, then call the number listed on your booking confirmation, where local representatives will be more than happy to assist you.
And on Departure?
When booking your transfer, you will be asked what time you require to be picked up and from which accommodation address. Your pick up time and transfer duration combined must ensure you arrive at the airport at least 90 minutes before the scheduled departure of your flight.
How much luggage can I take?
Most taxis are able to accommodate a suitcase and piece of hand luggage per person. Luggage capacity is clearly stated on the Transfers page of our booking process. If you are travelling with excess luggage, for example wheelchairs, golf clubs, skis or any other out of the ordinary items, extra charges may be applicable and incurred.
Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days if you feel your resort taxi driver has been friendly and courteous, then a small tip is the norm.
What happens if my holiday details change prior to departure?
If your details change prior to departure simply contact us using the contact details on your invoice.
What is your policy on drunken/abusive behaviour?
We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).
Will my shuttle transfer take me straight to my hotel entrance?
Whilst we endeavour to operate a door-to-door service with our transfers, on some occasions this may not be possible where a shuttle transfer has been booked. Where it is not physically possible for us to access certain hotels & apartments, due to their location i.e. Old Town, Beachfront & local festivities, we will always ensure you are taken to the nearest drop off point. We will not be responsible for payment of local taxis. Shuttle Transfers do not operate to private homes or timeshare apartments.