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transfers - transfer terms and conditions

Holiday Taxi's Terms and Conditions

Please read these conditions carefully as they, together with the specific information about your confirmed transfer, form the basis of your contract with the supplier detailed on your confirmation voucher. In these booking conditions references to 'we', 'us' or 'our' refer to the supplier of services, Holiday Taxis. In these booking conditions references to "you" and "your" and ‘passenger(s)’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

Your transfer may be provided by an independent supplier(s). Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you.

Booking and Paying For Your Transfer Arrangements


Your booking is confirmed and a contract between you and us for the transfers in question will exist when the appropriate payment has been made to us. No contract will exist between us until all monies due for your transfer have been received by us in full from our agent.

Prices

We reserve the right to alter any of our advertised or confirmed transfer prices. If our booking agent does not advise you of the correct current price of the transfer that you wish to book at the time your booking is confirmed, we will give you the opportunity to rebook your transfer at the correct price or to cancel your transfer and receive a full refund of all monies paid.

Changes and Cancellations


If you need to amend or cancel your booking details, you will need to contact Monarch on 08719 40 50 40.  A member of the contact centre will be able to assist with your booking amendment.  Any changes are in line with the terms and conditions stated below.

Cancellations:

Cancellations can be made directly with Monarch at any time prior to the first (or only) sector of your transfer booked date.

If cancelled more than 2 days before booked outbound transfer date and time, there will be no cancellation charges and the value of the booking will be refunded to you in full if already paid.

If cancelled within 2 days of booked outbound transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.

If you are covered by travel insurance you may be able to recover any cancellation charges.

If for any reason beyond our control, we are unable to provide the transfer booked, we reserve the right to supply alternative transfer arrangements of at least the same standard as the ones originally booked. In the very unlikely event that your transfer arrangements cannot be supplied as booked and we are unable to offer you equivalent alternative arrangements we will provide a full refund.

Amendments:

Amendments can be made directly with Monarch 3 days prior to the first (or only) sector of your transfer booked date. Within 3 days bookings can be amended prior to the first (or only) sector of your transfer booked date by calling 08719 40 50 40.

If the price of your original booking changes due to product booked, vehicle type, number of vehicles, resort, number of passengers, night rates or seasonal changes, etc., you will be charged the new price with regard to the booking details of the amended booking, plus the administration fee.

For booking amendments, we cannot guarantee that all changes will be possible, due to matters such as availability, but we will always attempt to secure your requirement for you.

Holiday Taxis’ Responsibility for your Booking


Subject to these booking conditions, your transfer arrangements will be performed using reasonable skill and care. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: -.

a) act(s) and/or omission(s) of the person(s) affected;

b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or

d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.

We limit the amount of compensation we may have to pay you if we are found liable under this clause:


a) loss of and/or damage to any luggage or personal possessions and money,


The maximum amount we will have to pay you is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

b) Claims not falling under (a) above or involving injury, illness or death


The maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total.

It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

We also have no liability in the following situations:


i.    where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
ii.    where you incur any loss or damage that relates to any business activity.
iii.    where any loss or damage relates to any services which do not form part of our contract with you.

Subject to these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. Such events may include war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God and other events outside our control.

We will use all reasonable efforts to ensure that you are collected from your collection point at the time set out in your booking voucher. However, we will not be liable for any loss or costs you suffer or incur through any reasonable or unavoidable delays and it is your responsibility to ensure that you book the taxi to collect you in time. Neither we nor the Supplier will be responsible for any losses you suffer (including for example any missed flight) due to your failure to allow sufficient time for your journey.

Your responsibility for the booking


If your outbound flight is delayed or cancelled, please call the supplier on the telephone number shown on the booking voucher. In addition, if you are travelling on a connecting flight and the first sector is delayed or cancelled subsequently causing a delay into your final destination where the transfer is booked, then in all cases you will need to advise of your new details to enable the supplier to reschedule your transport. In some destinations night charges may be applicable, should your new arrival time fall within the period when night charges apply, then you will be liable for payment of these. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on your booking. In this instance our supplier cannot be held responsible and no refund will be given.

If your outbound flight is diverted for any reason, we will use reasonable endeavours to rearrange a taxi to collect you from your original destination airport at the revised landing time.

IN SITUATIONS WHERE NOTIFICATION OF THE DIVERSION OF THE FLIGHT IS TOO LATE TO PREVENT THE TAXI DRIVER FROM TRAVELLING TO THE AIRPORT OR FROM WAITING FOR THE FLIGHT TO ARRIVE AT THE ORIGINAL LANDING TIME, YOU MAY HAVE TO BOOK ANOTHER TAXI AND PAY ADDITIONAL CHARGES LOCALLY.

ALL BOOKINGS FOR A SHUTTLE SERVICE FROM YOUR RESORT TO THE RELEVANT AIRPORT MUST BE CONFIRMED WITH YOUR LOCAL REPRESENTATIVE AT LEAST 48 HOURS BEFORE YOUR DEPARTURE FROM THE RESORT. IT IS YOUR RESPONSIBILITY TO CONFIRM YOUR BOOKING VIA THE METHOD SHOWN ON YOUR VOUCHER AND IF YOUR BOOKING IS NOT SO CONFIRMED, WE CANNOT GUARANTEE THAT THE SERVICE WILL BE PROVIDED AND WE WILL NOT BE LIABLE FOR ANY LOSSES OR ADDITIONAL COSTS YOU INCUR.

Complaints


Should you have a complaint with any aspect of your transfer, the complaint must immediately be brought to the attention of the Holiday Taxis local representative. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to Holiday Taxis giving your booking reference and all other relevant information. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Any loss of or damage to bags must be reported to the local representative as soon as the loss or damaged has occurred.  If a report is not made in resort no claim will be considered on your return.

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