Website help - Cookies on

There's nothing sneaky about the way we collect information – that's just not our style! Our website uses cookies which collect data to enable us to improve our service to you and to provide certain features that you may find useful.

Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your computer and help us to track visitors to our site. We use first-person tracking visitor cookies that enable us to better understand the products and services that will be most suitable to you and to optimise the design of the site based on how our customers and visitors use it.

The cookies we use will also recognise repeat visitors to the site and in conjunction with other information we hold on our customers will attempt to record specific browsing information against an individual profile. This information allows Monarch to accurately identify your behaviours and needs, allowing us to easily tailor offers and information which may be of interest to you. We will only send marketing emails when you have given us permission to do so.  We give you the option to unsubscribe from our emails should you wish to.

Most web browsers automatically accept cookies but, if you wish, you can set your browser to prevent it from accepting cookies. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.  We are in the process of assessing how to implement a feature to allow you can opt out of cookies being set on our website giving you more options to opt out in the future. 

Sometimes we use third-party cookies to track our online advertising activity and your response to this. This technology uses non-personal information about your visits to our site and the sites upon which we advertise, in order to deliver relevant advertisements and for us to learn which banner adverts bring users to our website. The information collected and used in this instance is not personally identifiable.

The cookies we use do not detect any information that is stored on your computer. 

For more information about cookies and how to stop cookies being installed, visit the following website:

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