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data protection - data protection policy

For the purpose of the Data Protection Act 1998, we are a data controller.

We will need to use the details you give us to properly process your booking or enquiry. If you are travelling with us we will also need to keep your details in case we or our suppliers (such as airlines, accommodation providers and transport companies) and agents need to contact you in respect of your travel arrangements eg. in an emergency or to inform you of possible changes to your itinerary. The details we may need to store and use include the names and contact details of party members, credit/debit or other payment details and passport details and, where applicable, details concerning any disability, medical condition or dietary requirements (which might disclose your religious beliefs) which might affect the chosen holiday arrangements. It may be necessary to transfer your details to a country or countries outside the EEA depending on where your holiday is to take place and/or where our suppliers or agents are based. The data protection and privacy rules and legislation in those countries may be less stringent than the UK. We or our suppliers or agents may be required to pass your details on to certain governments or government appointed bodies or agencies in the interests of security or because we are obliged to by law. When you make a booking with us you agree to us storing, using and passing on the information referred to for the reasons stated above. We will of course inform you if there is any further information we require from you during the booking process.

When you make a booking or enquiry, request a brochure or other promotional literature from us or sign up for our email or SMS (text message) updates we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. This may include details of products and services offered by our UK sister companies. We may pass your and your party contact details to our UK sister companies so that they may contact you with details of the products and services that they offer but we undertake not to pass them to any other third parties for marketing purposes. Our sister companies include: Archers Tours Limited, Avro Ltd, Monarch Airlines Limited, and Cosmos Coach Tours Limited. Unless you ask us not to do so (eg. by ticking an “opt-out” box) we and our sister companies may communicate with you by e-mail, text message, phone or by post. If you're not making a booking and if you don't require us to send you information then naturally you do not have to provide us with any personal information at all.

Whenever we contact you we will give you the option of opting out of any future marketing communications. Also, if at any time you decide you would rather not receive any further communications from us about the products and services offered by us and our sister companies please let us know in writing to: Data Protection, Marketing Department, Monarch Holidays, Wren Court, 17 London Road, Bromley, Kent, BR1 1DE.

You are generally entitled to ask us about details of yours that we are holding, why we're holding or processing them and to whom we have disclosed or may disclose them to. To do this, please send a letter to the address listed above. We promise to respond to your request within 40 days of receiving the request in writing along with any applicable fee. There are circumstances where we shall be within our rights to refuse such a request. If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with. If you would like further information then you may find the following websites useful: www.ico.gov.uk or www.opsi.gov.uk

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