contact us - complaints

If you have a complaint whilst you are staying at the accommodation in question, you must inform the accommodation management immediately in order to give them the chance to resolve the problem. If you fail to reach an agreement with the management during your stay, you will certainly find it more difficult to negotiate an amicable solution once you have returned home. If you fail to resolve matters on the spot, we may be able to act in an intermediary capacity, but will only offer to do so if you write to us (see address below) within 35 days of the final day of your stay in the accommodation. In the event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation provider concerned.