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making a booking - booking confirmation faqs

How do I know if my booking has been confirmed?

When you book accommodation and/or transfers through Monarch Hotels, we will send you an e-mail confirmation of your booking on behalf of the accommodation provider(s), Monarch and/or the transfer provider, as applicable, subject to prior receipt of all applicable payments and your chosen accommodation and/or transfers being available. The applicable terms and conditions of the accommodation provider, Monarch and/or the transfer provider will apply to your contract. There is a link to the transfer provider's terms & conditions on our website. You will be required to acknowledge that you have read the applicable terms and conditions before you can complete your booking. Prior to sending you confirmation, we may send you an acknowledgement of your booking. Any such acknowledgement simply confirms that we are dealing with your booking and is not a confirmation of it. A binding contract comes into existence between you and the accommodation provider(s) concerned, Monarch or the transfer provider, as applicable, when we send you email confirmation of your booking. The date of the contract is the date that appears on this confirmation e-mail.

Can I change, cancel or make additional payments to my booking online?

It is not possible to make any changes to your booking online. Please call us on 0871 423 8503, selecting the option for existing customers and we'll be happy to help make changes or take additional payments (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary.). Cancellations need to be confirmed in writing by the lead passenger who made the booking to Refunds Department, Monarch Holidays plc, National Call Centre, Dale House, Tiviot Dale, Stockport, SK1 1TB.

What do I do if my booking details are incorrect?

It is vital that you double-check your booking confirmation and travel documents for any misspellings or other booking errors. If any aspect of your booking is incorrect, please call us as soon as you receive your tickets or booking confirmation on 0871 423 8503, selecting the option for existing customers (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary.). Changes to bookings may incur charges, depending on the type of change or 3rd party supplier fees.

How do I find out if my chosen hotel caters for wheelchairs or those with walking difficulties?

If you need further information on your chosen accommodation, other than what is provided on our website, please contact us on 0871 423 8503 selecting the option for existing customers. (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary.)

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