Overseas opportunities

Working Overseas

The Overseas Customer Experience Team within The Monarch Group is responsible for providing a superior customer experience across our Overseas resorts. They are passionate about the customer & are highly trained in all elements of customer service. Through our Holiday Concierge and Overseas resort teams we look after our customers all the way from the moment they book until they wave us off at the end of their holiday. Your dream job Overseas is just an interview away!!

The team are passionate about the holiday experience and travelling Overseas. They work as a united team building a service that our customers have told us is what they want, what they value and what they expect, in an ever changing and often challenging customer service environment Overseas. They are the people who have the greatest contact with our customers once they are on holiday, and as such our reputation depends on them. We are proud to have an excellent overseas team and anyone wishing to join them must be prepared to dedicate themselves to reach equally high standards. All our overseas roles require great flexibility - you will be working six out of seven days and you may be contacted at any time if there is an emergency or a customer needs your help.

Challenging and busy days are what you can expect living and working overseas. All of our positions involve hard work, initiative and long hours, but the rewards and benefits certainly make up for this. The more you put into the job, the more you will get out of it. You must be a professional individual who enjoys life and be committed to delivering care and service of the highest level to all our customers. Excellent customer service, a variable approach to communication as well as a high level of personal presentation are a must.

Success in all of our roles comes from the ability to demonstrate exemplary/positive behavioural skills to not only achieve a superior customer service experience but to exceed far beyond the customers ‘expectations. You will need to be independent and confident with an outgoing personality, show commitment and most importantly have a lot of common sense. If you think you have what it takes to join Monarch please apply now. You too could be part of this team!

Because of the wide range of destinations we offer, knowledge of a foreign language would be an advantage. Please note, we are only able to offer positions to those holding a permanent UK National Insurance number and UK Bank account. Additionally, holding a full UK driving licence is essential.

Destination Hosts

We are looking for individuals who are enthusiastic and who enjoy life! Strong customer service skills are essential, this will also be coupled with excellent verbal and written communication skills.

The role will include supporting our customers at the airport, face to face contact with customers or even via virtual communication channels, making visits into resort to offer assistance and information to our customers that need it, flexible approach to working hours, as well as an active and innovative approach to resolving problems.

You will need to be confident with an outgoing personality, show commitment and most importantly have lots of common sense.

Please click here to apply.

Destination Support

As Destination Support you will be involved in all aspects of a busy resort office, including handling hotel reservations, producing transfer lists, handling incoming calls to the resort office and dealing pro-actively with all issues. You will be computer literate and ideally familiar with using Word and Excel. You will also have a strong attention to detail and be prepared to work flexible hours. As with our other Overseas positions, you will need to be confident, with an outgoing personality, show commitment and most importantly have common sense.

Please click here to apply.

Airport Host

As an airport host you will meet and greet our customers upon arrival into their chosen destination, giving them the warm welcome that our long history is famous for, during this welcome you will ensure they receive their welcome envelope detailing our in resort contact details should they need our assistance at any time. You will ensure they are directed to the correct transport to take them to their chosen accommodation whilst starting to build that overseas rapport that is imperative for a long standing Tour Operator and their loyal customers. When it’s time to go leave you will also be in the airport to give them a friendly farewell whilst they check in and make their way to their flight home. In the ever changing world of airports and aircraft we also understand that sometime aircraft can be late or suffer technical issues and in these situations you would be on hand to support our customers with up to date information and anything else they should need to make these situations more stress free.

Please click here to apply.

Holiday Concierge

As a Holiday Concierge you will responsible for pre-departure contact with our customers from the minute they book their holiday. Holiday Concierge team are on hand for our customers before they travel, whilst in resort or after their holiday. They use their researched or experience of the destinations to give that personable service, they are responsible for helping our customers organise, not only some unique experiences, but also bookings for special things such as day trip adventures, sports activities, spa treatments and tickets for concerts and special events. Holiday Concierge are also responsible for social media interaction ensuring our company social media is up to date with resort information, images and event details to ensure our potential and loyal customers have all information possible for their holidays. You will also conduct in resort Focus Groups with our customers getting the real customer service answers and innovations right from the source of the people that know what they want and need.

Please click here to apply.

Children’s Club Host

As a Children’s Club Host you are responsible for ensuring our smaller customers have the best time on their holiday. No two days are the same and will be hectic whilst you are planning new activities and taking part in chocolate parties and challenge your host, but when the children go home with the best memories it’s job satisfaction that no other job can give!! Ensuring our smaller customers have the best time is not easy – they are a fussy bunch!! You need to have lots of energy, be able to think on your feet and most importantly have a FUN personality!!

Please click here to apply.

What we can offer you

We offer a comprehensive Induction training course prior to going to resort for our new team members, with ongoing training in resort.

We provide accommodation (which at times may be shared), a competitive salary (monthly, in arrears), payment of national insurance contributions and arrange your travel from a UK airport to your overseas resort and home again.

Benefits also include a holiday concession scheme offering reduced travel on completion of your first season with us.

A uniform is provided which our overseas staff justifiably wear with pride. **It is essential to be aware of how important appearance is in a customer facing industry**.

What we’re looking for:

  • Excellent customer service background with a minimum of one years’ experience.
  • An abundance of stamina!
  • Confident, friendly, outgoing and approachable
  • Excellent problem solver with the ability to use initiative
  • Able to work independently as well as part of a team.
  • Great organisational skills
  • Good use of initiative
  • Motivated by targets and achieving objectives
  • Holding a driving licence is an advantage but not essential