2010 News - Flights - Accommodation and food costs for stranded passengers
16 04 2010
The recent disruption to flights is an extraordinary and unprecedented event for all airlines operating out of the UK and Europe. Monarch had thousands of customers stranded by the flight restrictions but has now implemented a number of initiatives to repatriate these customers as quickly as possible. Some scheduled flights are already operating and we expect to operate a full scheduled service programme from 22 April 2010 onwards.
We appreciate that customers have in some cases incurred additional costs for accommodation and food and drink. Where customers have booked a holiday through a tour operator, the provision of hotel accommodation will, in most cases, be arranged by the tour operator. Passengers should therefore contact their tour operator or insurance provider. For other passengers, they should contact their insurers to claim these additional costs in the first instance. For those passengers whose insurance does not cover this situation, we will consider reasonable levels of reimbursement in respect of claims for reasonable receipted expenses in accordance with any applicable legal obligations.
Given the extraordinary circumstances, our immediate priority is the repatriation effort and resumption of normal services for all our customers. You will appreciate therefore that it is impossible to say how quickly we will be able to consider claims.
Where the availability of customers own funds is an issue, we are advising customers to contact the Foreign and Commonwealth Office for assistance on 0207 008 0000.
Now that the airspace restriction is lifted Monarch is doing everything it can to repatriate customers and resume normal services.
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