2014 News - Flights - MONARCH BECOMES FIRST AIRLINE IN UK TO OFFER ON-AIRPORT CONCIERGE
29 05 2014
MONARCH BECOMES FIRST AIRLINE IN UK TO OFFER ON-AIRPORT CONCIERGE
Meet and Greet and Porter Service for VIP Treatment
(Luton, UK – 29, May 2014) - Monarch, the leading scheduled airline to leisure destinations recently announced its partnership with HUBSTAR, a 3rd party ancillary service providing the facility for customers to book porter services directly through the www.Monarch.co.uk website. This new service to the Monarch product portfolio will be available from 2nd June 2014 making Monarch the first UK airline to offer this service.
HUBSTAR is the first platform, which has been developed to offer a bespoke software solution that brings together a global network of service providers. Customers will have access to information about HUBSTAR, the services offered and access to these services within each airport on Monarch’s route. The traveller makes and confirms his booking on the www.Monarch.co.uk website, and receives booking confirmation via email.
The ‘meet and assist’ service at departures enables the customer to be met by an agent directly outside the terminal; they are then escorted to the check-in desk and expedited through all check-in and security processes. Customers are then escorted either to a lounge or to the aircraft gate when ready to board. Customers who book the baggage porters for departures will be met outside the airport terminal and escorted with their luggage to the check-in desk.
The ‘meet and assist’ service at arrivals enables the customer to be met by an agent at the aircraft gate; the agent will be able to provide assistance with any visas or landing card requirements. Customers will again be expedited through immigration and the customs process (where relevant and subject to airport) and escorted onto their next method of transport or the airport forecourt. There are also arrival porters on hand to meet customers by the baggage carousel to help carry luggage and escort to a point of transport.
Note to Editors: For more information please visit http://www.hub-star.com/Previous Page