2008 News Archive - Flights - Airline Passenger Service Commitment

13 03 2002

On February 14th 2002 Monarch Airlines, along with a number of other airlines within Europe, signed up to a voluntary code laying out the service standards that we will aim to provide to our customers. It is known as the Voluntary Commitment to Airline Passenger Rights and has been established following consultation with representatives of Air Travellers, European Governments and the European Commission.

On February 14th 2002 Monarch Airlines, along with a number of other airlines within Europe, signed up to a voluntary code laying out the service standards that we will aim to provide to our customers. It is known as the Voluntary Commitment to Airline Passenger Rights and has been established following consultation with representatives of Air Travellers, European Governments and the European Commission.

The code contains commitments to deliver defined standards of service to air travellers and covers 14 areas, before, during and after travel. Topics covered range from fares to check-in, flight delays and baggage delivery. Due consideration has also been given to passengers with reduced mobility. The commitment describes the level of service air travellers may consistently expect from Monarch and it should enable air travellers to make a more informed choice of airline when planning their travel arrangements.