2008 News Archive - Holidays - Tips for Terminal 5 travellers
02 04 2008
Britons who have suffered delays and cancellations as they tried to take flights to holiday destinations such as the Maldives, the Balearics, Greece, Portugal and Florida, have been issued with advice on what to do next.
According to More Than, passengers who have suffered delays should ask their airline to arrange for them to be booked on to an alternative flight to their final destination.
Additionally, customers are advised that they can claim for compensation from their airline for meals, refreshments and overnight accommodation.
"It's important travellers affected by the cancellations or baggage confusion at Terminal 5 know their rights in order to understand what compensation they are due," according to Graham Nicholls, travel insurance manager at More Than.
He added that the most important thing is to keep in regular contact with the airline in order to find the "best way" of travelling to passenger's final destination.
Baggage problems at Heathrow's Terminal 5 have seen hundreds of flights cancelled and delayed.