privacy policy - your rights and responsibilities regarding your data

You are generally entitled to ask us what details of yours we hold, why we're holding or processing them and to whom we have disclosed or may disclose them. To do this you may send a letter to the Marketing Department, Monarch, Prospect House, Prospect Way, London Luton Airport, Luton, Beds, LU2 9NU. In order to process this information we may charge a small administration fee of £10. We promise to respond to your request within 40 days of receiving your request in writing and along with payment of any applicable fee. There are circumstances where we shall be within our rights to refuse such a request.

If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with.