Flight Terms - seat selection and check in terms & conditions
9. Seat selection and Check in Terms & Conditions
9.1 All seat fees are non-refundable.
9.2 Seat fees are transferable should you change your Flight.
9.3 Seat requests will be honoured wherever possible, however they cannot be guaranteed.
9.4 Passengers with medical conditions are advised to contact our call centre on 08719 405040, or to go to our website www.monarch.co.uk to request assistance if required and specific seating suitable for their needs, subject to availability.
9.5 For safety reasons, passengers travelling with Infants are only allowed to occupy certain seats.
9.6 Seat requests are only available online until 6 hours prior to the scheduled departure time the Flight. Within 6 hours of departure of the scheduled departure time of the flight, seat selection can only be requested at check-in. We reserve the right to reallocate your requested seat to another passenger if you fail to check in within 90 minutes of the scheduled departure time.
9.7 Subject to operational requirements, it may be necessary to change the aircraft type operating your Flight. In such circumstances, we will endeavour to match your seat request on the new aircraft, however this cannot be guaranteed.
9.8 Should we need to amend your seat selection, but are unable to honour any extra legroom seat reservations you may have paid for, you will receive a refund of the seat reservation fees.
9.9 To avoid leaving unallocated single seats, seat selections of a window/aisle or aisle/middle combination may be changed prior to check-in.
9.10 For safety reasons, passengers occupying exit row seats must be fit and able bodied, aged 16 or above and have weight in proportion to height. Seat requests may be altered at check-in or on board if passengers do not meet these criteria. If you, or members of your Booking group, are moved because you do not meet the stated standard safety criteria (fit, able bodied, aged 16+) then you will not be offered a refund.
9.11 We recommend that you check in at least 2 hours prior to the scheduled departure time to your Flight. Should you check in less than 60 minutes before the scheduled boarding of your departure time, then you may not be allowed to board the Flight. Should you be refused boarding of your Flight or refused entry into to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved.
Check-in at the Airport
9.12 You should present yourself at the appropriate check-in desks, which will generally open 2 hours before the scheduled time of departure of your Flight.
9.13 At check-in you are required to present certain information relating to your Flight and your identity. This will include the Booking (including Booking Reference) of your Flight and an acceptable form of photographic identification. Details of these identification requirements, necessary for all Flights (both international and domestic), are stated in paragraph 10 of these Flight Terms.
9.14 Where you are permitted to check-in on-line for your Flight, you can do so 28 days before and up to 6 hours prior to the scheduled departure time of your Flight. You must be in possession of your printed boarding pass when you arrive at the airport. Failure to bring your boarding pass with you to the airport will require you to check-in again at the airport and the applicable time restrictions for airport check-in will apply.
9.15 On arrival at the airport, if you are travelling with Hand Baggage only, you should proceed straight through the security screening point and any customs/immigration area to the departure gate.
9.16 We reserve the right to stop online check-in at any time. Where the online check-in service is withdrawn or is not available due to operational requirements at some airports you will be required to check-in at the airport in accordance with our check-in at airport procedure.
Assistance at the Airport
9.17 If you have pre-booked assistance to get to the departure gate, please advise either a member of our Airport Staff at check-in or proceed to the pick-up point provided by the nominated Airport Authority when you arrive at the airport and they will organise the assistance for you. Please remember to allow extra time for this.
9.18 If you are travelling with a wheelchair or are accompanied by a Guide or Assistance Dog, you must notify us, or any third party through which your Booking was made, of any additional assistance you require at least 48 hours prior to travel and preferably when your Booking is made. We shall not be liable for any Guide or Assistance Dogs without the requisite documentation at the time of travel or for any injury, loss, delay, sickness or death of the animal or any costs incurred in the event that the Guide or Assistance Dog is refused entry into any country or territory.
9.19 Guide or Assistance Dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler/passenger and must wear a harness (which shall be supplied by the handler/passenger) at all times on board the aircraft and in the airport terminal.
9.20 Once you have checked-in, your passport and travel documents will be checked as you go through the security screening point and again before you board the aircraft.
9.21 We recommend that you present yourself at the boarding gate ready for boarding no later than 60 minutes before the scheduled departure time of your Flight.