holiday booking terms - deposits and special requests

You must pay a deposit at the time of booking plus all appropriate insurance premiums if applicable. If booking within 10 weeks of your departure, you must pay the full cost of your holiday when you book. No deposit is payable for infants under two years of age at the time of return travel. For insurance requirements - see clause 15. Your payment and the issuing to you of a confirmation creates a contract between us. Prior to doing so, we may send you an acknowledgement of your booking. Any such acknowledgement simply confirms that we are dealing with your booking request and is not a confirmation of it. These Booking Conditions form the basis of your contract with us. You should read and ensure you understand them (raising any queries you may have with us) before asking us to confirm your booking. By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to have read and understood our Booking Conditions, and to have actually done so before a contract between us came into existence. If you are booking a late/special offer holiday, any extra information and conditions that apply to the late/special offer holiday will also be part of your contract. If in doubt, you should check with us. If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise us of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your holiday, it must be specifically agreed with us before or at the time you book your holiday. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation/Invoice or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your departure or should be paid for locally.

11B Low Deposit Scheme

If you book a holiday with a low deposit offer, the balance of the holiday is due 10 weeks prior to departure. Upon cancellation, the standard cancellation terms and conditions will apply. For cancellation outside of 70 days from departure, the standard full deposit amount will apply and you will be invoiced the difference between the low deposit amount and the standard full deposit amount.