holiday booking terms - flight delays

Please note: this clause only applies to charter flights. For holidays including scheduled flights any arrangements provided in the event of flight delay are only provided at the sole discretion of the airline concerned.

We wish we could guarantee to you that your flight will never be delayed, but unfortunately delays still occur. When a delay occurs, the airline may arrange for you to receive refreshments or meals in a reasonable relation to the waiting time.

Unfortunately, it is not always possible for the airline to to make welfare arrangements as being able to do so depends on factors such as the capacity of the airport concerned to cater for the number of passengers affected by delays, the anticipated length of any delay (it is often the case that a delayed aircraft will be ready to depart on very short notice so passengers need to be at the airport and the provision of catering may also risk extending the delay) and the timing of any delay.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us.

If your flight home to the UK is delayed, we will work with the airlines to provide assistance as appropriate to the length of the delay.