our commitment to you - if we change your holiday arrangement

Although it is unlikely, we may occasionally have to change your holiday arrangements as they are made well in advance, and we reserve the right to do so. For instance, your flight details may change or your accommodation may become unavailable. However, we promise that we will not make any significant changes (as described below) to your confirmed holiday arrangements less than 14 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (examples of which are contained in clause 7(c)). A significant change is a change made before departure, which we could reasonably expect to have a significant effect on your confirmed holiday.  The following changes are examples of significant changes.  

 

• A change of your departure airport (except between London Gatwick and London Heathrow; or between London Luton and London Stansted) .

• A reduction in the number of nights of your holiday.

• A change of your resort area or your accommodation to a lower accommodation category for more than 70% of your stay.

• A change of your date of departure (please note that a flight which was scheduled to depart between 22.00 hours and 04.59 hours but which is changed to depart after midnight (or moved forward to depart before midnight) is not treated as a change of date).

• A change in your flight from a day flight to a night flight if the time of your departure has changed by more than 4 hours. A night flight is one planned to depart from the UK between 22.00 hours and 04.59 hours

 

We will work on the basis of the flight times shown on your original Confirmation/Invoice in deciding whether there has been a significant change to your arrangements as set out above. 

 

If we have to make any significant changes we will tell you or your Travel Agent as soon as reasonably possible if there is time to do so before departure. You can then choose to:

 

• accept the changed arrangements or take any reasonable alternative holiday we can offer you (if this is less expensive than your original holiday, we will refund the difference). If you decide not to take the alternative we specifically offer you, you may purchase any other available holiday from us at the applicable price and we will refund, or you will be required to pay, the difference in price with your original holiday (please note that these Booking Conditions will apply to any alternative holiday), or

• cancel your holiday.

 

If you wish to cancel your holiday or accept the reasonable alternative we offer you as a result of a significant change, you must tell us within the time mentioned when we notify you about the significant change or, if no time limit is mentioned, within 7 days of our notifying you. If you do not do so, we are entitled to assume that you wish to accept the changed arrangements. 

 

If you choose to accept the new arrangements or purchase another holiday from us, we will, where applicable, reduce the price of your holiday by the compensation shown in the table below. If you choose to cancel your holiday we will refund any money you have paid to us, as well as paying you compensation on the scale below (please note, we will only make one such reduction or payment per person).

 

 

No. of days before departure you are notified

Minimum Compensation Per Person

More than 70 days

Nil

57-70 days

£10

29-56 days

£20

15-28 days

£30

8-14 days

£40

7 days or less

£50

 

A change of overseas airport, return UK airport, aircraft type or return flight time of less than 12 hours will not be significant changes. Similarly, if after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as possible but such a change shall not constitute a significant change. Where your airport is changed, we promise to transport you from your overseas accommodation to your alternative overseas airport and vice versa or from your UK airport of arrival to your UK departure airport. 


No compensation will be paid and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a significant change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (examples of which are contained in clause 7(c)). Please note, no compensation is payable for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your confirmed holiday. Minor changes do not entitle you to cancel or change to another holiday without paying our normal charges.

 
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