your commitment to us - if you cancel your booking

If you wish to cancel all or part of your booking, you should ask your Travel Agent to write to us or, if you booked direct, the person who made the booking must write to us. If some or all of your party cancel their holiday we are entitled to treat your booking as cancelled in accordance with these Booking Conditions, and we will levy a cancellation charge on the scale shown in the table below. These charges are based on the estimated cost of cancelling your holiday and the expenses and losses we are likely to suffer if we cannot resell the holiday. Please note that any voluntary charitable donations made are passed on to the charity automatically at the time of booking and are non refundable.


No. of days before you departure we receive your written cancellation or we cancel as mentioned above

Amount you must pay per person cancelling

More than 70 days

Full standard deposit (2 years of age and over)

57-70 days

30% of holiday cost* or the deposit if more

29-56 days

50% of holiday cost* or the deposit if more

23-28 days

70% of holiday cost* or the deposit if more

16-22 days

80% of holiday cost* or the deposit if more

8-15 days

90% of holiday cost* or the deposit if more

Within 7 days of departure or after

100% of holiday cost*


There are also cancellation charges that apply to specific attractions in the event you cancel the ticket(s) (but not the holiday itself). For example, in relation to Florida holidays, if you cancel an attraction ticket (but not the holiday itself) we may charge £25 for each ticket outside 7 days of departure. If you cancel a Discovery Cove ticket within 30 days of departure there shall be no refund. If you cancel a Royal Palm Airport Lounge pass at any time, there shall be no refund. 

*"Holiday cost" does not include insurance premiums and any handling/amendment fee or other costs paid if you changed your booking. These premiums and/or charges are not refundable in the event of your cancellation. Please also see clause 13 above.

If you are travelling on a scheduled service flight and/or low cost carrier flight the cancellation fee will solely depend on the amount we are able to obtain back from the air carrier for your ticket (if any) and therefore the cancellation fees as set out in the table above may be higher. If the reason for your cancellation falls within your insurance cover, you should be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.

If you or anyone going on holiday with you is unable to go for any reason or decides that he/she does not want to take the holiday, you may transfer the booking to someone else deemed acceptable to us, providing you meet the following additional requirements:

(a) You must write to us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information at least 14 days before the start of the holiday. 

(b) If the change can be made, you will have to pay an amendment fee of £35 per person named on the booking together with any extra costs we incur or are asked to pay in order to make the change (see point (d) below).

(c) Everyone who goes on holiday in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full cost of the holiday should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.

(d) Please note, scheduled airlines often do not allow any name changes within a certain time of the start of the holiday and generally not at all after flight tickets have been issued. If you want or need to make a name change when an airline will not allow it, you will have to cancel the original flight (which means you will lose all the money you have paid for that flight) and

pay the full cost of another flight (which may not be the original flight or at the same cost as the original flight as the airline is entitled to offer the cancelled flight to anyone on a waiting list for it). This is the airline’s decision and we have no control over it.



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