your commitment to us - paying for the balance of your holiday
Our Confirmation/Invoice will show the total price you must pay for your holiday. If any additional charge for any additional services becomes payable which is not included in our promise not to surcharge e.g. costs relating to special requests made by you (see clause 2), a revised Confirmation/Invoice will be sent to you showing that charge. We must receive the full cost of your holiday (less any deposit(s) which you have already paid) no later than 10 weeks* before departure or within seven days of the Confirmation/Invoice date, whichever is later. If you book through a Travel Agent, you should make sure that you pay the Travel Agent in enough time to allow the money to reach us by this deadline. If you decide to select the option to pay in full at the time of booking, you may do so, but this will not change any of the conditions which form part of this contract. If you book within 10 weeks of your departure, you must pay the full cost of your holiday when you book.
If for any reason the full cost of your holiday is not received by us or your Travel Agent on time, we or your Travel Agent will write and tell you that the payment is overdue. If it is still not received by us or your Travel Agent within seven days of the written reminder being sent out, we will be entitled to treat your booking as cancelled by you and keep your deposit or, in the case of bookings made under the ‘low deposit’ offer, you will also be liable for the balance of the deposit.
If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 14 in the event of subsequent cancellation, depending on the date we reasonably treat your booking as cancelled. Where we are selling a flight-inclusive package holiday, all money you pay to a Travel Agent (or an Accredited Body member) for that holiday will be held by the Agent (or Accredited Body member) on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the Agent's (or Accredited Body member) obligation to pay the money to us for so long as we do not fail. In the event of our failure, any money held at the time by the Agent (or Accredited Body member), or subsequently accepted from you by the Agent (or Accredited Body member), is and continues to be held by that Agent (or Accredited Body member) on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Where we are selling a package holiday that does not include a flight, all money you pay to a Travel Agent for your holiday with us will be held by the Agent on our behalf until it is paid to us. Please note this does not apply to any money paid to the Travel Agent for any services not provided by us (for example Travel Agent’s administration fee or service charge or car parking). Please note, for any payment made by credit card there will be a processing charge of 2.5% of the holiday cost.
*The ‘balance due date’ is subject to change and may vary, but it will be confirmed to you
at the time of booking.