holiday booking terms - your flight

You will be informed of the airline(s) operating your package holiday flight(s) at the time of booking. A list of all aircraft and airlines we anticipate using is shown in the ‘Airlines & Airports’ section of the holidays FAQs. Flight timings planned are also given for your guidance but your actual flight timings will be those shown on your airline tickets, or information we may send in the case of ticketless carriers (although it is possible that even these timings may change), you should check these carefully as soon as you receive them. We may substitute alternative airlines and/or aircraft and/or airports of destination if necessary, in which case, subject to the note below on community list of banned carriers, you cannot transfer to another holiday or cancel without incurring normal cancellation charges (see clause 14 under 'If You Cancel Your Booking’). Any such change will be a minor one not entitling you to compensation, though we shall notify you of the identity of any substitute airline as soon as possible and in all cases at check-in or at the boarding gate. Where we substitute the airline or aircraft we had originally intended to use in connection with your holiday, it may as a result not be possible to provide any in flight catering which had been advertised. Any such change will be a minor change not entitling you to any compensatory payment.

Note: EC Regulation No 2111/2005 came into force in the UK in January 2006. It requires the establishment of a Community list of carriers which are subject to an operating ban throughout the EU and publication of that list to passengers. The list is published by the EU Commission and can be found by going to http://europa.eu.int/comm/transport/air/safety/flywell_en.htm. In the event that the assigned airline or any substitute airline therefore is or becomes listed on the Community list you may be entitled to reimbursement or re-routing if your flight is cancelled because it is subject to an operating ban. Further information can also be found on the CAA's website at www.caa.co.uk. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not normally entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in this clause above (clause 3 & clause 4). If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 0207 240 6061 or at www.auc.org.uk