our commitment to you - your reservation
Once you have booked and paid your deposit or full payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmation that you have the authority to book as the lead name on behalf of all persons named on your booking and a binding contract between us will come into existence when we send our Confirmation/Invoice to you or your Travel Agent. Prior to doing so, we or the Travel Agent may send you an acknowledgement of your booking and you will also be provided with an ATOL certificate - see clause 18 "Financial Security" for more details. Any such acknowledgement or ATOL certificate simply confirms that we are dealing with your booking request and is not a confirmation of it.
These Booking Conditions and the "Essential Information / Holiday FAQ’s" form the basis of your contract with us. You should read and ensure you understand them (raising any queries you may have with us) before asking us to confirm your booking. We draw your attention to the following: Section 2 (OUR PRICE POLICY); Section 3 (IF WE CHANGE YOUR HOLIDAY ARRANGEMENTS); Section 4 (IF WE CANCEL YOUR HOLIDAY); Sections 5 and 6 (YOUR FLIGHT and FLIGHT DELAYS); Sections 7, 8 and 17 (OUR ASSURANCE ON STANDARDS AND ASUSMPTION OF LIABILITY; OUR COMPLAINTS PROCEDURE and IF YOU HAVE A COMPLAINT); Sections 11A, 11B and 12 (DEPOSITS AND SPECIAL REQUESTS; LOW DEPOSIT SCHEME and PAYING THE BALANCE OF YOUR HOLIDAY); Section 13 (IF WE CHANGE YOUR BOOKING); Section 14 (IF YOU CANCEL YOUR BOOKING); Section 15 (YOUR HOLIDAY INSURANCE); Section 16 (YOUR RESPONSIBILITIES), including Section 16(d) relating to YOUR BEHAVIOUR. If you are booking a late/special offer holiday, any extra information and conditions that apply to the late/special offer holiday will also be part of your contract. If in doubt, you should check with your Travel Agent or us. Please note that we reserve the right to refuse a booking at our discretion without giving any reason for such refusal. In such circumstances, any deposit or other payment received by us will be returned to you and any ATOL certificate provided shall be cancelled.
Please check that each name is exactly as stated in the relevant passport. Please also check that all information which appears on the Confirmation/Invoice or elsewhere is correct and complete. If any information which appears on the Confirmation/Invoice or elsewhere appears to be incorrect or incomplete, please contact us or your Travel Agent immediately (and in any case within 10 days of receipt of confirmation (within 5 days for flights)). This will greatly help us to make the changes you need. We will do our best to rectify any inaccuracies notified. However, if you delay in informing us of these, it may not be possible to correct them later. You will be responsible for any costs and expenses except where we made the mistake. We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure - if under 18 at the time of booking, the written consent of a parent or guardian is required before the booking can be made.