hotels & villas booking terms - cancelling your booking

Accommodation is held from the time it is confirmed. The closer to your arrival date any accommodation is cancelled, the less likely it is that the accommodation provider / Monarch Holidays, as applicable, will be able to resell it. It may also be impossible for the transfer provider to resell confirmed transfers if cancelled. Accordingly, if you cancel your booking, a charge has to made and the later the cancellation, the more that charge will be. If you wish to cancel a confirmed booking, this must be done by email by the lead name. For cancellation of accommodation bookings, cancellation charges will be calculated as set out in the table below and will be notified to you within two weeks of cancellation. Please remember these charges will also apply if you have failed to make payment on time and your booking is cancelled as a result. For cancellation of transfers booked through Monarch Hotels, the transfer provider's cancellation charges as set out in its terms and conditions will apply. In addition, you will be liable to pay us an administration charge of £15. Period before your arrival date the cancellation email is received by us:

• Within 7 days of arrival date (or after) - 100% of holiday cost
• 8 - 15 days before arrival date - 90% of holiday cost or deposit if more
• 16 - 22 days before arrival date - 80% of holiday cost or deposit if more
• 23 - 28 days before arrival date - 70% of holiday cost or deposit if more
• 29 - 56 days before arrival date - 50% of holiday cost or deposit if more
• More than 56 days before arrival date - loss of deposit

Charges are shown as a percentage of the total booking cost (excluding amendment fees which are not refundable in the event of cancellation) of the person(s) cancelling. If one or more but not all members of your party cancel, this may mean that accommodation is under-occupied and the price for the remaining members of your party may be increased to reflect this.

Whilst Monarch Hotels will make all reasonable efforts to forward cancellation notifications promptly to the transfer provider as applicable, we will not be liable for any failure to do so where you have not provided the information necessary to enable the cancellation to be effected or you have not provided that information in good time.