SECTION 1 Booking Conditions which apply to all bookings made through somewhere2stay - making changes to your booking
If you want to change any of the details of your booking after the email booking confirmation has been sent to you, the lead name must e-mail us with details as soon as possible. We will pass your request on to the accommodation provider(s) concerned, Monarch Holidays and/or the transfer provider (where transfers are booked through Monarch Hotels), as applicable. If the accommodation provider(s)/ Monarch Holidays is able to make the change, you will have to pay the administration charge shown below plus any applicable charges imposed or incurred by the accommodation provider as advised at the time we respond to your request. For transfers, the transfer provider's terms and conditions (including the applicable charges) will apply. Where a requested change to confirmed transfers can be made, the transfer provider's charges will be payable together with our administration charge of £15.
- Change requested more than 15 days before your arrival date
- Change of name(s) £15 per person
- Change requested 15 days or less before your arrival date
- Change of lead name £15 per booking
- Other changes £25 per booking
If you change the number of people on your booking, the accommodation price will be re-calculated for the new party size. If, for example, your party is reduced in number, this may mean that accommodation is under-occupied and the remaining party members may have to pay more. If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately. A change of confirmed accommodation to different accommodation or different date amounts to a cancellation of the original accommodation unless otherwise agreed by us (on behalf of the accommodation provider(s) concerned).
Whilst Monarch Hotels will make all reasonable efforts to forward change requests promptly to the accommodation provider, Monarch Holidays and/or the transfer provider as applicable, we will not be liable for any failure to do so or any inability to make the change as a result where you have not provided the information necessary to enable the change to be made or you have not provided that information in good time.