SECTION 1 Booking Conditions which apply to all bookings made through somewhere2stay - special requests and medical problems/disabilites
If you have any special requests (for example dietary requirements, cots or room location), please let us know by email at the time of booking. We will pass on all such requests to the relevant accommodation provider and/or transfer provider (if you are booking transfers through Monarch Hotels) as applicable, but unfortunately neither we nor the accommodation provider/Monarch Holidays/transfer provider can guarantee that they will be met, except as set out below. If your special request is vital to your use of your accommodation or transfers, you must advise us by e-mail of this prior to confirming your booking. If the request can be met, you must obtain specific confirmation of this from us in writing on behalf of the accommodation provider or transfer provider before confirming your booking. General confirmation that a special request has been noted or passed on to the accommodation provider or transfer provider or the inclusion of a special request on your booking confirmation or elsewhere is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability and are not guaranteed. If any additional cost is applicable, it will either be invoiced to you prior to your arrival date or should be paid for locally.
You must advise us by e-mail before you confirm your booking if you or any member of your party have an existing medical problem or disability which may affect your use of your accommodation or transfers (if booked through Monarch Hotels). For example, if you use a wheelchair, you must inform Monarch Hotels(if you are booking through our website) so that we can advise in relation to the suitability of your chosen accommodation and/or ensure the correct vehicle is booked to meet your needs (subject to availability), as applicable. If, in the reasonable opinion of the accommodation provider, Monarch Holidays or the transfer provider, as applicable, your chosen accommodation or transfers is/are not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we, on behalf of the accommodation provider, Monarch Holidays or the transfer provider, as applicable, have the right to refuse to accept your booking. If you do not give us full details of your medical problem or disability at the time of booking, we, on behalf of the accommodation provider, Monarch Holidays or the transfer provider, as applicable, can also cancel the booking when we find out the full details if, in the reasonable opinion of the accommodation provider, Monarch Holidays or the transfer provider, the accommodation or transfers is/are not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in clause 7 must be paid by the person concerned and we will have no liability for any costs or expenses you incur as a result.
If you book transfers and/ or car hire through the transfer provider or car hire company's own websites, Monarch Hotels is not obliged, nor is it liable for any failure to forward to the transfer provider or car hire company any information you give us or we receive concerning any medical condition or disability in connection with your accommodation booking as we have no involvement in any such booking(s). It is your responsibility to make sure that all relevant information is made available to the transfer provider or car hire company at the time of booking the same and Monarch Hotels is not liable for any failure to do so.