hotels & villas booking terms - your contract

When you book accommodation and/or transfers through Monarch Hotels, we will send you an e-mail confirmation of your booking on behalf of the accommodation provider(s), Monarch Holidays and/or the transfer provider, as applicable, subject to prior receipt of all applicable payments and your chosen accommodation and/or transfers being available. The applicable terms and conditions of the accommodation provider, Monarch Holidays and/or the transfer provider will apply to your contract. There is a link to the transfer provider's terms & conditions on our website. You will be required to acknowledge that you have read the applicable terms and conditions before you can complete your booking. Prior to sending you confirmation, we may send you an acknowledgement of your booking. Any such acknowledgement simply confirms that we are dealing with your booking and is not a confirmation of it. A binding contract comes into existence between you and the accommodation provider(s) concerned, Monarch Holidays or the transfer provider, as applicable, when we send you email confirmation of your booking. The date of the contract is the date that appears on this confirmation e-mail.

If your booking is made by a travel agent on your behalf, we will send a confirmation invoice by post to your travel agent. In this case, no e-mail confirmation of your booking will be sent to either you or your travel agent. If your booking is made on your behalf by a travel agent, a binding contract will come into existence between you and the accommodation provider(s) concerned, Monarch Holidays or the transfer provider, as applicable, when the invoice is posted to your travel agent.

When you book a transfer on the Monarch Hotels website, you must provide Monarch Hotels with your flight details at least 2 weeks prior to your arrival. If you e-mail this information to Monarch Hotels you should include: the booking reference, outbound flight code, outbound arrival time and your required pick up time.