flights booking terms - seat selection terms & conditions

All seat fees are non-refundable.

Seat fees are transferable should you change your flight.

Seat requests will be honoured wherever possible, however they cannot be guaranteed.

Passengers with medical conditions are advised to contact our call centre on 08700 405040, to request assistance if required and specific seating suitable for their needs, subject to availability.

For safety reasons, passengers travelling with infants are only allowed to occupy certain seats.

Seat requests are only available on line until 24 hours prior to departure. Within 24 hours of departure, seat selection can only be requested at check-in.

Subject to operational requirements, it may be necessary to change the aircraft type operating your flight. In such circumstances, we will endeavour to match your seat request on the new aircraft, however this cannot be guaranteed.

Should we need to amend your seat selection, but are unable to honour any extra legroom seat reservations you may have paid for, you will receive a refund of the seat reservation fees.

To avoid leaving unallocated single seats, seat selections of a window/aisle or aisle/middle combination may be changed prior to check-in.

Passengers must check-in at least 90 minutes prior to departure. Failure to check-in on time or board the flight on time may result in you being denied boarding. We also reserve the right to re-allocate any seat numbers should passengers fail to check-in within 90 minutes of departure.

For safety reasons, passengers occupying exit row seats must be fit and able bodied, aged 16 or above and have weight in proportion to height. Seat requests may be altered at check-in or on board if passengers do not meet these criteria. If you, or members of your party, are moved because you do not meet the stated standard safety criteria (fit, able bodied, aged 16+) then you will not be offered a refund.